Practical Info.

Terms and Conditions

Because of the uncertainty caused by Covid we have updated our cancellation policy to your benefit.

01/09/2021

This improved policy applies to tickets already bought as well as new purchases.

1.Refund Policy if we cancel the event.
We reserve the right to cancel Cyclorama as a result of adverse conditions or any other unforeseen events or circumstances.

For any cancellation of the event before or on 6 November we will refund you 100% of your ticket purchase, but not the booking fee.

If we cancel the event after 6 November we reserve the right to keep up to 20% of your ticket price purchase to help pay our contractors, in particular food providers.

2.Covid Level’s Influencing Cancellation.
In level 3 or 4 the festival would be cancelled and the above cancellation policies would apply. (Please note – the Covid guidelines are subject to change by the Government at any time)

In Level 1 we can obviously proceed.

In level 2 we expect to be able to proceed with appropriate precautions and protocols. If you are unable to attend due to a Covid regional travel restriction we will refund 100% of your ticket purchase, but not the booking fee.

If we can’t proceed in level 2 due to a change in level protocols or official advice the event will be cancelled and the refund policy in paragraph 1 above will apply .

3. Refund policy if you decide not to come
If Cyclorama is proceeding but you decide not to attend for any reason refunds are at our discretion.

In order to ride on any of the Cyclorama trails, you are required to sign a waiver form which includes your contact details, DOB and emergency contact name and number. As many of the rides are unaccompanied, you are responsible for ensuring you keep to the trails and stay safe. We will  provide maps and a phone number to call if you find yourself lost or in trouble.

Cyclorama has implemented traffic management in many areas, but not everywhere so please ensure you know the rules of the roads/ trails.

Where you have a guide, they are there for information purposes and while they will carry a small first aid kit, they are not responsible for your safety on the bike.

Our Health and Safety team will be available across the trails over the weekend if anyone requires medical assistance, but it’s up to you to alert us of any accident or  incident by using the numbers provided. You could consider using the Trailforks app so you are always able to identify your exact location.

Helmets are required to be worn on all e-bikes. And we recommend gloves and suncream. And carrying a charged and turned on cellphone.

Cycling under the influence of alcohol is not recommended or in any way suggested. We have alternative transport options if you do find that you’ve over indulged whilst on one of Cyclorama’s  trails.

Cyclorama has a zero tolerance policy towards any drug taking that is not prescription related. Any prescription drugs taken should be made aware to the team on registration.

In the event where you feel unwell or are showing symptoms of Covid-19, please follow government advice and stay at home. We are happy to discuss refunds on a case by case basis.

Masks are not mandatory, but we welcome those riders who would prefer to wear a mask.

Please scan in at the Cyclorama Village and other venues, turn your bluetooth on.

If you are hiring a bike through us you understand that we can’t promise you a particular brand or model. The bike rental companies have slightly different hire agreements and you will need to sign one on the day and provide a credit card for any bike damage or extras. Please turn up at least 15 minutes before the start time of your ride to collect your e-bike.

You agree that photos or video of you that we take can be used to help us promote next years event. We will not use the photos or video for paid advertising purposes.

The Cyclorama rides involve access across land owned or administered by a variety of parties…Queenstown Lakes District Council, Queenstown Trails Trust, Department of Conservation, QEII National Trust, Land Information New Zealand and various local landowners. We have spent a considerable amount of time arranging access for Cyclorama, but it is possible that we may have to make an alteration to a route or a destination. If we consider this change to be significant we will advise you and offer you the option of going ahead with the ride or receiving a refund.

We will collect your name and contact details, age range, gender, where you live and any correspondence that you enter into with us.

We will not have your credit card details as they will be captured directly by TryBooking who will deal with your personal information in accordance with the Privacy Act and their privacy policy.

We will use your personal information to

  • provide you with information and services about products or rides you request or sign up for.
  • contact you for follow up surveys.
  • contact you about future Cyclorama events.

Sharing your personal information.
We will not sell or rent your personal information to any third party. But we may share it with our  Health and Safety team for the duration of the Cyclorama event only.