Practical Info.

FAQS

Grade 1. Fairly flat, wide, smooth track or gravel road.

Grade 2. Mostly flat with some gentle climbs on smooth track with easily avoidable obstacles such as rocks and potholes.

Grade 3. Steep slopes and/or avoidable obstacles possibly on narrow track and/or with poor traction. There may be exposure at the track’s outside edge.

Grade 4. A mixture of long, steep climbs, narrow track, poor traction and obstacles that are difficult to avoid or jump over. Generally exposed at the track’s outside edge. Most riders will find some sections easier to walk.

Grade 5. Technically challenging. Giant climbs, narrow track and numerous hazards including dangerous drop-offs, sharp corners and difficult obstacles. Expect walking and possibly bike carrying.

Well, fingers crossed that’s not the case. If it’s a very bad weather event across the weekend we’ll sadly have to cancel. In that situation, under our cancellation policy, we’ll keep some of your money to pay our suppliers and caterers and refund you the rest. 

If the bad weather does not warrant cancellation we will proceed, but with potential adjustments to ride trails and events. Please come dressed for the weather ahead and stay informed by checking your weather app before you leave the house. 

Well, it’s an e-bike festival so we’d rather you didn’t. We’re making an exception for the Gold Rush event to encourage local families including children to take part.

Just in case you’re involved in an incident or accident. We will share this information only with our key medical and safety team, but destroy it immediately after the festival finishes.

The fun rides that are marked as level two are probably suitable, but we recommend you allow an hour in the morning to take part in Electric Meg’s quick and free training course on the green.  Awake with the Birds and Meet the Artists are accompanied by a specialist guide as well as experienced bike guide Tony Moore.

 

We say on each ride description what’s covered in terms of food, beverages and occasionally transport.  We are also making a contribution on your behalf to the Queenstown Trails Trust.
Also for a number of the rides we are making contributions to DOC, QLDC, LINZ  and landowners.
We acknowledge the strong support of the Queenstown Trails Trust, DOC, QLDC, LINZ  and a number of private landowners and thank them.

We’d obviously prefer you complete the ride and have that satisfying drink back in Arrowtown.  But our bike hire partners have minibuses and bike trailers. At the start of each ride we’ll give you a phone number to ring and they can pick you and your bike up for a small charge.  

We will operate under Government Guidelines. QR code log ins are available and encouraged in the village and on rides. Sanitiser available at all locations. We believe we can proceed under levels one and two, but we would need to cancel the festival at level three or four.

Ahha! This is built into the ticketing system.
The system is counting your ‘bike option’ (as in ‘BYO bike’ or ‘hire a bike with us’) as 1 ticket, and the ‘selected time slot’ as a second ticket – however, you’ll see that the time has a zero cost so you absolutely won’t be overcharged.
Both areas are required to complete your booking as we need to know what bike option you require AND what time slot you are choosing. 
Therefore, your basket may show that you have selected double the number of tickets you have intended to – but you’ll see from the itemised list that that’s not actually the case. 
Why does it say I’m buying 2 tickets on the ticketing site, when I’m only buying 1? 

This is standard practice from all booking sites, however we’ve done our research and are using a site with the lowest booking fees we can find. 

Over the weekend we’ll have a number of volunteer posts available, and would love to have you join the team! Volunteer roles will include assisting in bike rentals, directional assistance, providing information and general duties. We’ll make sure you are fed and watered, and have a great team around you. Please submit your interest before September 30th 2021, by clicking on this form